The fine printPlain language, no surprises — here's how payment, scheduling, and cancellations work.
Payment▾
Fixed-price services are paid online when you book. Quote-based jobs are priced first, then paid through a secure link before the work is scheduled. Payments are processed by Stripe — Hillpoint Servicing never sees or stores your card details.
Recurring Plans & Billing▾
Weekly dog waste service ($100) and trash can service ($30) bill automatically every 28 days until you cancel. You'll always keep the service you already paid for.
Cancellations & Refunds▾
Cancel a recurring plan any time before the next billing date by calling or texting (919) 632-7624. One-time services can be canceled for a full refund up to 24 hours before the scheduled day.
Rescheduling & Weather▾
Severe weather or unsafe conditions may push a visit to the next available day. You'll be contacted if your day changes — you're never charged extra for a reschedule.
Property Access▾
The service area must be accessible on your scheduled day. If a gate is locked, a pet is loose, or the area can't be reached, the visit may need to be rescheduled.
Quotes▾
Quotes are based on the details and photos you provide. If the job is substantially larger than described, you'll be told the adjusted price before any work begins.
Privacy Notice▾
Hillpoint Servicing collects only what's needed to provide your service: your name, phone number, email address, service address, and the details you include with your request. This information is used to contact you, schedule your service, and process payment. It is never sold, rented, or shared with anyone outside of the payment processor (Stripe) required to complete your transaction. Anonymous, non-identifying usage counts are recorded to see which services people are interested in. To have your information removed, call or text (919) 632-7624.